Frequently Asked Questions

My Orders

Where Can I Find My Orders?

To find a current or past order, please log in and visit ‘Dashboard’ from the drop-down menu at the top right of the page. Then, on the left-hand side please click, ‘Orders’. A list will appear in your order history. Select the applicable order by clicking its invoice number. This will then display the specific details of that order.

Shipping Options

Can shipping be combined?

Plants that belong to the same seller can potentially be combined AFTER purchase. Otherwise, they will need to be shipped separately. Note that not all plants can be combined for shipping. Sometimes, our sellers will need to ship plants separately to reduce the risk of damage during shipment.

What is the refund policy?

Our refund policy varies from sellers to sellers. We recommend our sellers to put their return policy on their profile pages. In general, for non-live plants, we honor a full refund or a partial refund, based on all evidence we collect from each party. As a buyer, you have 10 days to file a dispute from the day of when you receive your order.

Payment Options

What Payment Methods Do You Accept?

Plantly accepts all regular debit and credit cards processed through Stripe, the industry leading payment processor that powers the internet payments. You can make your payment even if you do not have a Stripe account.