Abiu Pouteria Caimito Vú Sữa Hoàng Kim Tree (Copy)

Shipping Countries: United States (US)

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Ready to ship in 1-2 weeks

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Shipping Policy

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Thank you for choosing us for your tree purchase. We are committed to providing you with high-quality trees and ensuring a smooth shipping experience. Please review our shipping policy below to understand how we handle tree shipments.

1. Shipping Methods:

We offer various shipping methods to accommodate your needs. Our standard shipping options include:

a. Ground Shipping: Typically used for smaller trees and within a regional range.
b. Freight Shipping: Suitable for larger trees, long-distance shipments, and bulk orders.
c. Express Shipping: Available for expedited delivery upon request.

2. Shipping Costs:

Shipping costs are calculated based on the size, weight, and quantity of trees ordered, as well as the shipping method selected. You can view the shipping cost during the checkout process.

3. Shipping Timeframes:

The estimated delivery time varies depending on your location, the chosen shipping method, and the availability of the trees. You will receive a more precise delivery date during the checkout process. Please note that adverse weather conditions and other unforeseen circumstances may impact delivery times.

4. Tree Preparation:

Before shipping, all trees are carefully inspected, pruned, and packaged to ensure their safety during transportation. Our team takes great care to ensure that the trees arrive in the best possible condition.

5. Delivery Process:

a. Tracking: Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.
b. Signature Requirement: For security reasons, a signature may be required upon delivery. If you cannot be present to sign for the delivery, please make suitable arrangements with the carrier.

6. Delivery Location:

Ensure that the shipping address you provide is accurate and complete to avoid any delays. We cannot be held responsible for issues resulting from incorrect addresses.

7. Receiving the Trees:

Upon receiving your tree(s), please:

a. Inspect the packaging for any visible damage.
b. Carefully unpack the tree(s).
c. Examine the tree(s) for any signs of damage or issues.

If you notice any damage, please document it with photos and contact our customer support team immediately. We will work with you to address any concerns.

8. Returns and Refunds:

If you receive a tree that is significantly damaged or not as described, please contact us within three (3) days of receipt. We will assess the situation and provide instructions on how to return the item or arrange for a replacement or refund as per our Return Policy.

9. Planting and Care Instructions:

We provide planting and care instructions with each tree shipment to help you ensure the successful growth and development of your new trees. Please follow these guidelines for the best results.

10. Customer Support:

Our dedicated customer support team is available to assist you with any questions, concerns, or issues related to your tree shipment. Contact us at [email protected].

By placing an order with us, you agree to abide by the terms and conditions outlined in this Shipping Policy. We are committed to delivering healthy trees to your doorstep and providing excellent customer service throughout the process.

Thank you for choosing us for your tree needs, and we look forward to serving you.

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Refund Policy

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At Gardens Under Sunlight, we take pride in providing high-quality trees and ensuring your satisfaction with your purchase. Our return policy is designed to facilitate a smooth and fair process for returning or exchanging trees in case you are not completely satisfied. Please read our return policy carefully to understand the terms and conditions.

1. Return Eligibility:

We accept returns or exchanges for trees under the following conditions:

a. Dead on Arrival (DOA): If the tree arrives in a completely nonviable condition, you must notify us within three (3) days from the date of delivery.

b. Incorrect or Damaged Trees: If you receive the wrong tree or if the tree is damaged during shipping, you must contact us within three (3) days of receipt.

2. Return Timeframe:

You must initiate the return process within the specified timeframe as mentioned in section 1. We are unable to process returns or exchanges beyond this period.

3. Return Procedure:

To initiate a return or exchange, please follow these steps:

a. Contact our customer support team at [email protected] to notify us of the issue and request a return authorization.

b. Provide clear photographs of the tree's condition, including any damage or issues, as this will help expedite the return process.

c. Once the return is authorized, we will provide you with instructions on how to return the tree(s).

d. When returning the tree(s), ensure that they are in their original packaging and adequately protected to prevent further damage during shipping.

4. Inspection and Approval:

Upon receiving the returned tree(s), our team will inspect them to verify the eligibility of the return. If the tree meets the criteria outlined in section 1, we will proceed with the return, exchange, or refund as requested.

5. Refund or Exchange:

a. Refund: If you opt for a refund, it will be issued using the original payment method used for the purchase. Please allow seven (7) days for the refund to be processed.

b. Exchange: If you prefer an exchange, we will work with you to select a suitable replacement tree, subject to availability.

6. Non-Returnable Items:

Certain items are non-returnable, including but not limited to:

a. Trees that have been planted or used.
b. Trees that have been in your possession for longer than the specified return timeframe.
c. Trees that are returned without proper authorization.

7. Customer Responsibility:

a. You are responsible for the return shipping costs, unless the return is due to an error on our part or the tree being DOA.

b. We recommend that you use a trackable and insured shipping method for returning trees to ensure their safe arrival.

8. Customer Support:

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support team at [email protected]. We are here to assist you and ensure your satisfaction.

By making a purchase with us, you agree to comply with the terms and conditions outlined in this Return Policy. We are committed to delivering quality trees and providing excellent customer service. Thank you for choosing us for your tree needs, and we look forward to serving you.